Return Policy
Last updated: May 1, 2026
At Magre, your satisfaction is our priority. If something isn't right, we're here to make it right. Please read our return policy carefully before initiating a return.
Contact SupportReturn Eligibility
To be eligible for a return, your item must meet the following conditions.
Items must be requested within 30 days of delivery.
Products must be unworn, unwashed, and in their original condition.
All original tags and packaging must be intact and included.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective.
Custom & Personalized Items
Any item printed with custom artwork, text, or designs tailored to your specifications.
Underwear & Intimates
For hygiene reasons, we cannot accept returns on underwear, boxers, or similar garments.
Socks & Accessories
Socks, face masks, and certain accessories are final sale unless defective.
Custom & Personalized Items Note
Because custom and personalized items are made specifically for you, they are non-returnable and non-refundable unless they arrive damaged, defective, or materially different from what was ordered. Please double-check all artwork, text, and sizing before placing your order.
How to Return an Item
Follow these simple steps to initiate your return.
Contact Our Support Team
Send us an email at design@magre.com.ng with your order number and reason for return. Our team will respond within 24 hours.
Receive Your RMA Number
Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
Ship the Item Back
Pack the item securely — including all tags and packaging — and ship it to the address provided. We recommend using a trackable shipping method.
Refunds
Here is what to expect once we receive your returned item.
Inspection
Once we receive your return, our team inspects the item to confirm it meets our policy conditions.
Processing Time
Refunds are processed within 5–7 business days after we receive and approve the returned item.
Refund Method
The refund is issued to your original payment method. You will receive a confirmation email once the transaction is complete.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or design, please initiate a return for a refund and place a new order. This ensures you get the correct item as quickly as possible. Contact our support team if you need assistance choosing the right option.
Ask About an ExchangeDamaged or Defective Items
If your order arrives damaged or defective, we will make it right free of charge.
What We Cover
- Items damaged during shipping
- Manufacturing defects (cracks, peeling, misprints)
- Wrong item or size shipped
- Missing items from your order
How to Report
- Contact us within 7 days of delivery
- Include your order number and a description of the issue
- Attach clear photos showing the damage or defect
- We will send a replacement or issue a full refund
Need Help?
Our support team is here to answer any questions about returns, exchanges, or refunds.
Shop with Confidence
Every order at Magre is backed by our commitment to quality and your satisfaction. If you ever need help, we're just an email away.