Returns Policy

Return Window

We want you to love your MAGRE purchase. If for any reason you are not completely satisfied, you may return your item(s) within 7 days of receiving your order for a full refund or exchange.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags still attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Items purchased on final sale or with a clearance discount
• Custom-made or tailored orders
• Accessories (jewelry, scarves, etc.) for hygiene reasons

How to Initiate a Return

1. Contact our customer service team via WhatsApp at 08184118997 or email at info@magre.ng with your order number and reason for return.
2. Our team will review your request and provide you with a return authorization and instructions.
3. Pack the item(s) securely in the original packaging.
4. Ship the item(s) to the address provided by our customer service team.
5. Once received and inspected, we will process your refund or exchange within 5-7 business days.

Refund Process

Refunds will be credited to the original payment method within 5-7 business days after we receive and inspect the returned item. You will receive an email notification once your refund has been processed. Please note that shipping costs are non-refundable.

Exchanges

We are happy to exchange items for a different size or colour, subject to availability. If you need to exchange for a different product, we recommend placing a new order and returning the original item for a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service for your protection.

Contact Us

If you have any questions about our Returns Policy, please contact us at: